Helitour + Polo day

Flights depart from either the Helinorth Heliport or San Fernando International Airport, depending on the helicopter that will be used. Both places are located 30 minutes by car from downtown Buenos Aires.

We can fly any day of the week, weekend or holiday, from 9am to 6pm. It is not possible to fly at night (except for the "Night Flight" tour), however in summer season we can schedule the last departure at 7pm. Since we do not have customer service offices at the airport, flights are only carried out with prior reservation.

The helicopters have capacity for 3, 4 and 6 passengers, depending on the model. Unless a private flight is specifically requested upon reservation, flights or helitours may be shared with passengers occupying other seats.

The recommended minimum age to attend a flight is 2 years old. Regardless of the age, all passengers pay the same rate.

All helicopters have weight and balance limitations. The total weight of passengers must not exceed 240 kg. in the Robinson 44 (average of 80 kg. per person), 280 kg. in the Robinson 66 and 420 kg. in the Bell 206 (average of 70 kg. per person). In any case, the maximum weight allowed per person is 120 kg.

For safety reasons, it is required that all passengers must be able to get in and out of the helicopter on their own. If any passenger has a physical limitation, please let us know before booking a flight.

We recommend bringing comfortable and light clothes, ideally in dark colors, to avoid the reflection in the windows of the helicopter which could be seen in the photos.

All passengers must bring a valid physical ID or passport to the airport on the date of flight (driver's license, photos or digital ID's are not recognized as legal documents).

Passengers must arrive at the airport at least 20 minutes before their flight time. The maximum tolerance for any delay is 10 minutes beyond that time, without exception.

After that time, which already includes a total margin of 30 minutes, the flight will be canceled and the penalty corresponding to a no-show will be charged.

Before boarding the aircraft, information will be provided about the activity to be carried out and the applicable security measures will be announced. Additionally, and given the nature of the activity, passengers may be required to complete a liability waiver form.

We take reservations within 20 days prior to the date of flight. If you are within that period, we recommend booking as soon as possible to ensure the availability of the helicopter.

Reservations can be requested via e-mail to the address info@bahelitours.com, or via Whatsapp to the number +54 911 3080 7775.

To make the reservation, it will be necessary to pay the full amount of the service. Reservations will be confirmed by email once the payment for the service has been credited.

Payments can be done in argentine pesos (ARS) via bank transfer or cash deposit, or in american dollars (USD) with credit card via Paypal (7% surcharge applies).

In anticipation of the delay that these transactions may imply, no payment will be recognized until the funds have been credited to the corresponding account.

Gift vouchers must be used before the expiration date indicated in each particular case. The expiration date cannot be extended. After that date the voucher expires and cannot be redeemed, and the entire amount paid is forfeited.

Gift vouchers are non-refundable and cannot be exchanged for cash.

The pilot is solely responsible to decide whether a flight can be conducted or not due to weather conditions.

In case of adverse weather at the time of your flight (rain, strong winds, reduced visibility...), you can either ask for a refund (check our refund policy) or reschedule the activity for a date of your convenience within 15 days of the original date. Passed that time, the reservation will expire and a cancellation fee of 100% of the total service will apply.

If you elect to reschedule the flight in advance due to weather forecast, the policies specified in the section "Changes to the reservation" will apply.

If you elect not to travel due to weather conditions at the scheduled time but flights are still operational, a cancellation fee of 100% of the total service will apply.

A flight may suffer delays or reschedules and itineraries may vary due to weather, air traffic control or force majeur reasons. The customer will not hold Buenos Aires Helitours responsible for reschedules or changes of itineraries based on any of the aforementioned reasons.

The duration of each tour is indicative and varies according to the permits obtained and the route authorized by the air traffic control, weather conditions and other factors beyond the responsibility of Buenos Aires Helitours.

Since the duration of a tour is based on the elapsed time from the aircraf's engine startup to its stop, the specific flight time could be less than the total duration of the activity, since that duration includes the time on the ground required for the execution of procedures and maneuvers pre/post takeoff/landing.

Any change requested by the customer for a reserved and confirmed flight, such as dates, times, itineraries, destinations or others, will be subject to the availability of the aircraft and any additional costs that may apply.

The request must be made at least 72 hours before the date of flight. For any change requested within 72 hours before the date of flight, a penalty of 50% of the total original price will be charged, in addition to the extra costs that may apply for the change itself.

Regardless of such costs or penalties, if you wish to change the date of your flight, the flight must be done within 30 days of the original date. After that time, the reservation will expire and a penalty of 100% of the total service will be applied.

If there is no availability to make the requested change and the customer cannot comply with the original itinerary, or if the customer does not accept a modification in the rate as a result of the requested change, the service will be cancelled and penalties will apply as in the case of cancellation by the customer, specified in the "Cancellations" section.

In case of cancellation by the customer, the following penalties apply: more than 72 hours before the date of flight, 50% of the total service will be charged. Between 72 and 24 hours before the date of flight, 75% of the total service will be charged. Less than 24 hours before the flight or in case of a no-show, 100% of the service will be charged.

In case of cancellations by Buenos Aires Helitours, the full amount paid out by the customer will be refunded.