Helitour + Polo day

Depending on the aircraft and service booked, flights may depart from Helinorth Heliport, San Fernando International Airport, or the City Autodrome. Helinorth and San Fernando are in northern Greater Buenos Aires; the City Autodrome is in the south of the City of Buenos Aires. We will let you know the departure point and access directions before you book.

We operate flights every day of the week, weekends and holidays, with departures from 9:00 am. We fly during daylight hours, which vary depending on the season and light conditions. Some tours, such as Helitour Baires Sunset and Helitour Tigre Sunset, have special schedules depending on the nature of the experience.

Since we do not have on-site staff at the departure point, flights are only carried out with prior reservation.

The helicopters have a capacity for 3, 4, and 6 passengers, depending on the model. Unless a private flight is specifically requested upon reservation, scenic flights or helitours may be shared with passengers occupying the remaining available seats.

There are no age limits to take a flight. However, we recommend this activity from the age of 2. Regardless of age, all passengers pay the same rate.

All helicopters have weight and balance limitations. The total weight of passengers must not exceed 240 kg. in the Robinson 44 (average of 80 kg. per person), 300 kg. in the Robinson 66 (average of 75 kg. per person) and 420 kg. in the Bell 206 (average of 70 kg. per person). In any case, the maximum weight allowed per person is 120 kg.

We take reservations within 20 days prior to the date of flight. We recommend booking a few days before your preferred flight date, so you have a preliminary weather outlook and can reduce the likelihood of adverse conditions or rescheduling.

Reservations can be requested via e-mail to the address info@bahelitours.com, or via Whatsapp to the number +54 911 3080 7775.

To make the reservation, it will be necessary to pay the full amount of the service. Reservations will be confirmed by email once the payment for the service has been credited.

Payment can be made in Argentine pesos (ARS) via bank transfer or cash deposit.

We also accept payments in ARS with a credit card issued by a local bank or virtual wallet, via payment link or QR code, with a 10% surcharge. Depending on your bank or issuing entity, you may have installment payment options; the number of installments available and associated costs will be provided when you start the payment process.

Payments in US dollars (USD) can be made with a foreign credit card through PayPal, with a 7% surcharge.

Due to processing times that may apply to these transactions, payment will be considered completed only once the funds have been credited to the corresponding account.

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The pilot is solely responsible for deciding whether a flight can be conducted or not due to weather conditions.

In case of adverse weather at the time of your flight (rain, strong winds, reduced visibility, etc.), you can either ask for a refund (check our refund policy) or reschedule the activity for a date of your convenience within 15 days of the original date. After that time, the reservation will expire and a cancellation fee of 100% of the total service will be applied.

If you elect to reschedule the flight in advance due to weather forecast, the policies specified in the section "Changes to the reservation" will apply.

If you choose not to travel due to weather conditions at the scheduled time but flights are operational, a penalty of 100% of the total service will be applied.

Gift vouchers will be valid for 30 days from the date of purchase. The flight must take place within this period.

Once the validity period has expired, the voucher will expire and cannot be used, extended or refunded.

Gift vouchers are subject to these general terms and conditions and to the change, weather and rescheduling policies applicable to the service booked.

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Any change requested by the customer for a reserved and confirmed flight, such as dates, times, itineraries, destinations or others, will be subject to the availability of the aircraft and any additional costs that may apply.

Only one (1) change per confirmed booking is permitted. Rescheduling for reasons not attributable to the customer will not be counted within this limit.

The request must be made at least 72 hours before the date of flight. For any change requested within 72 hours before the date of flight, a penalty of 50% of the total original price will be charged, in addition to the extra costs that may apply for the change itself.

Regardless of such costs or penalties, if you wish to change the date of your flight, the flight must be done within 30 days of the original date. After that time, the reservation will expire and a penalty of 100% of the total service will be applied.

If there is no availability to make the requested change and the customer cannot comply with the original itinerary, or if the customer does not accept a modification in the rate as a result of the requested change, the service will be cancelled and penalties will apply as in the case of cancellation by the customer, specified in the "Cancellations" section.

In case of cancellation by the customer, the following penalties apply: more than 72 hours before the date of flight, 50% of the total service will be charged. Between 72 and 24 hours before the date of flight, 75% of the total service will be charged. Less than 24 hours before the flight or in case of a no-show, 100% of the service will be charged.

In the event of cancellation of the service for reasons attributable to Buenos Aires Helitours or the air operator, the customer will be entitled to a full refund of all amounts paid.