Informations

We are a group of air charter brokers made up of professional airplane and helicopter pilots, with more than 15 years of flying experience. Our operations base is San Fernando International Airport, in Buenos Aires, Argentina.

We offer the comprehensive organization of helicopter flights in Buenos Aires, Argentina, through an extensive network of certified air carriers, carefully selected based on their standards of quality and safety, and their trajectory over time.

More than 15 years in the business endorse our trajectory. Safety is our priority while our mission is for you to enjoy this activity as much as we do.

We invite you to check out the reviews of those who have flown with us at Trip Advisor and Google!

Flights depart from either the Helinorth Heliport or San Fernando International Airport, depending on the helicopter that will be used. Both places are located 30 minutes by car from downtown Buenos Aires.

We use Robinson 44 helicopters with a capacity of 3 passengers, Robinson 66 helicopters with a capacity of 4 passengers, and Bell 206 helicopters with a capacity of 6 passengers. Visit the Fleet section for more information about these aircraft.

We can fly any day of the week, weekend or holiday, from 9am to 6pm. It is not possible to fly at night (except for the "Night Flight" tour), however in summer season we can schedule the last departure at 7pm. Since we do not have customer service offices at the airport, flights are only carried out with prior reservation.

The helicopters have a capacity for 3, 4, and 6 passengers, depending on the model. Unless a private flight is specifically requested upon reservation, scenic flights or helitours may be shared with passengers occupying the remaining available seats.

The recommended minimum age to attend a flight is 2 years old. Regardless of the age, all passengers pay the same rate.

All helicopters have weight and balance limitations. The total weight of passengers must not exceed 240 kg. in the Robinson 44 (average of 80 kg. per person), 280 kg. in the Robinson 66 and 420 kg. in the Bell 206 (average of 70 kg. per person). In any case, the maximum weight allowed per person is 120 kg.

For safety reasons, it is required that all passengers must be able to get in and out of the helicopter on their own. If any passenger has a physical limitation, please let us know before booking a flight.

Gift vouchers must be used before the expiration date indicated in each particular case. The expiration date cannot be extended. After that date the voucher expires and cannot be redeemed, and the entire amount paid is forfeited.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Only small handbags are allowed on board, since the helicopters have very small compartments to accommodate luggage.

We recommend bringing comfortable and light clothes, ideally in dark colors, to avoid the reflection in the windows of the helicopter which could be seen in the photos.

All passengers must bring a valid physical ID or passport to the airport on the date of flight (driver's license, photos or digital ID's are not recognized as legal documents).

In addition, each passenger must assume the consequences and the costs of penalties that may arise from non-compliance with this requirement. No claims can be made, and Buenos Aires Helitours cannot be held responsible thereafter.

Passengers must arrive at the airport at least 20 minutes before their flight time. The maximum tolerance for any delay is 10 minutes beyond that time, without exception.

After that time, which already includes a total margin of 30 minutes, the flight will be canceled and the penalty corresponding to a no-show will be charged.

A member of our team will meet the passengers upon their arrival at the airport, at the agreed place and time. Once there, we will assist them in the boarding process and the security check, and we will accompany them to their helicopter.

Before boarding the aircraft, information will be provided about the activity to be carried out and the applicable safety measures will be explained. Additionally, and given the nature of the activity, passengers may be required to complete and sign a liability waiver form.

We take reservations within 20 days prior to the date of flight. If you are within that period, we recommend booking as soon as possible to ensure the availability of the helicopter.

Reservations can be requested via e-mail to the address info@bahelitours.com, or via Whatsapp to the number +54 911 3080 7775.

To make the reservation, it will be necessary to pay the full amount of the service (see payment methods).

Reservations will be confirmed by email once the payment for the service has been credited.

Any change requested by the customer for a reserved and confirmed flight, such as dates, times, itineraries, destinations or others, will be subject to the availability of the aircraft and any additional costs that may apply.

The request must be made at least 72 hours before the date of flight. For any change requested within 72 hours before the date of flight, a penalty of 50% of the total original price will be charged, in addition to the extra costs that may apply for the change itself.

Regardless of such costs or penalties, if you wish to change the date of your flight, the flight must be done within 30 days of the original date. After that time, the reservation will expire and a penalty of 100% of the total service will be applied.

If there is no availability to make the requested change and the customer cannot comply with the original itinerary, or if the customer does not accept a modification in the rate as a result of the requested change, the service will be cancelled and penalties will apply as in the case of cancellation by the customer, specified in the "Cancellations" section.

In case of cancellation by the customer, the following penalties apply: more than 72 hours before the date of flight, 50% of the total service will be charged. Between 72 and 24 hours before the date of flight, 75% of the total service will be charged. Less than 24 hours before the flight or in case of a no-show, 100% of the service will be charged.

In case of cancellations by Buenos Aires Helitours, the full amount paid out by the customer will be refunded.

The rates displayed on our website are in Argentine Pesos (ARS), Brazilian Reals (BRL), Euros (EUR) and United States Dollars (USD), the latter being the reference currency. The VAT (value added tax) of 10.5% or 21% applies depending on the type of flight to be performed.

Rates can change without notice and their validity is only guaranteed in the reference currency (US dollar), from the moment the service is paid.

Payments can be done in argentine pesos (ARS) via bank transfer or cash deposit, or in american dollars (USD) with credit card via Paypal (7% surcharge applies).

In anticipation of the delay that these transactions may imply, no payment will be recognized until the funds are credited to the corresponding account.

Unless expressly requested for advance billing, all invoices are issued within 10 business days after the date of execution of the flight.

Our rates are based on the United States Dollar (USD) as the reference currency. In the event of paying for a flight in another currency and if a devaluation of that currency against the dollar were to occur between the payment date and the flight date, the customer will be offered the option to pay the corresponding difference or request a refund of the amount paid at the time of booking, proceeding in the latter case to the cancellation of the service without prejudice to any penalties.

If case of refunds, the same payment method and currency used for the reservation will be utilized.

Any expenses, taxes or bank commissions related this transaction will be borne by the customer and deducted from the amount to be refunded.

Additionally, a 5% administrative fee on the amount paid at the time of the reservation will be charged to the customer (not applicable if the refund originates from the cancellation of the service by the operator, or due to adverse weather conditions).

The processing of the refund request and payment timeframe may take up to 10 business days.

The pilot is solely responsible for deciding whether a flight can be conducted or not due to weather conditions.

In case of adverse weather at the time of your flight (rain, strong winds, reduced visibility, etc.), you can either ask for a refund (check our refund policy) or reschedule the activity for a date of your convenience within 15 days of the original date. After that time, the reservation will expire and a cancellation fee of 100% of the total service will be applied.

If you elect to reschedule the flight in advance due to weather forecast, the policies specified in the section "Changes to the reservation" will apply.

If you choose not to travel due to weather conditions at the scheduled time but flights are operational, a penalty of 100% of the total service will be applied.

A flight may suffer delays or reschedules and itineraries may vary due to weather, air traffic control or force majeur reasons. The customer will not hold Buenos Aires Helitours responsible for reschedules or changes of itineraries based on any of the aforementioned reasons.

The duration of each tour is indicative and varies according to the permits obtained and the route authorized by the air traffic control, weather conditions and other factors beyond the responsibility of Buenos Aires Helitours.

Since the duration of a tour is based on the elapsed time from the aircraf's engine startup to its stop, the specific flight time could be less than the total duration of the activity, since that duration includes the time on the ground required for the execution of procedures and maneuvers pre/post takeoff/landing.

Buenos Aires Helitours provides advisory services and acts as an intermediary between the customer and the air operator. Buenos Aires Helitours does not act as an air carrier, and does not own or operate any aircraft.

Buenos Aires Helitours only offers services from air operators that are authorized by the National Civil Aviation Administration (ANAC) according to the Argentine Civil Aviation Regulations (RAAC).

Air operators are solely responsible for the services provided for the customers of Buenos Aires Helitours, and for compliance with the requirements and applicable regulations for carrying them out.

All passengers are covered by the insurance of the operator of each aircraft. Buenos Aires Helitours does not provide any additional coverage.

On March 11, 2020, the World Health Organization (WHO) declared the COVID-19 outbreak as a global pandemic and its consequences were no longer unforeseen or unexpected circumstances. Since then, the outbreak has evolved rapidly and governments around the world have taken swift action to slow the spread of COVID-19.

Therefore, no exceptions will be made to the applicable charges or penalties for requests for changes or cancellations due to causes related to COVID-19.